Shipping policy

At Kuvi Active, we work to ensure your order is processed and delivered as quickly as possible. Please review the details below before placing your order.

Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • Processing time is separate from shipping/transit time.

Vietnam Shipping

Standard Shipping

Cost (VND)  Processing Time Expected Delivery Time Location
15,000-40,000 1-3 Business Days 3-5 Business Days within Ho Chi Minh City
45,000 1-3 Business Days 3-5 Business Days outside of Ho Chi Minh City

 

International Shipping

Standard Shipping (Pricing in USD)

Estimated 15-20 business days.

 Location Under 1 kg
Asia $15
Australia $19
EU $19
USA/Canada $19

 

Delivery times and shipping costs are estimates. All may vary and may be affected by: customs inspections, local postal delays, and/or weather conditions.

Shipping Methods & Carriers

We partner with trusted domestic and international couriers. Carriers may vary depending on your location, shipping method, and order value. Carrier selection cannot be changed after checkout.

Shipping Costs

Shipping costs are displayed at checkout and may vary based on destination, shipping method, or order weight/size. All DDU (Delivered Duty Unpaid) charges, including duties, taxes, and customs fees, are the responsibility of the customer and may be billed separately after the order has been shipped and/or paid.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • Tracking updates may take 24–48 hours to appear.

  • Some international destinations may have limited tracking visibility depending on the local postal system.

Delivery Delays

Delivery times are estimates and may be affected by customs inspections, local postal delays, weather conditions, peak shopping seasons. Kuvi Active cannot guarantee exact delivery dates.

Shipping Restrictions

  • We currently ship to most countries, but certain regions may be restricted due to local regulations.

  • We may not be able to ship to PO boxes in some countries.

  • If your address falls under a restricted zone, we will contact you before shipping.

Lost, Missing, or Damaged Packages

  • If your package is lost or does not arrive, please contact us so we can assist you in filing a claim with the carrier.

  • For damaged items, please contact us within 5 business days of delivery with photos of the product and packaging. Here is a link to our Returns and Refunds Policy.

  • Kuvi Active is not responsible for packages marked as “delivered” by the carrier but not received by the customer. We recommend checking with your local post office or neighbors first.

Returns & Exchanges

For details on returning or exchanging items, please review our Return & Refund Policy. Return shipping costs are the responsibility of the customer.